Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers/customers in a courteous and professional manner. Assists in handling clerical tasks and duties.
ESSENTIAL DUTIES include the following. Other duties may be assigned. Operates a multi-line phone system. Currently ten (10) lines.
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
Takes detailed messages when call cannot be completed including caller’s name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
Screens incoming calls as requested by managers.
Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
Notifies telephone company maintenance department of any problems with the phone system.
Updates and distributes dealership phone directory as needed.
Performs clerical duties as assigned.
Maintains and assists in operation of phone system with phone system vendors.
Maintains calendar for sales representatives and managers.
Performs surveys on all customer visits.
Emails loyalty leads ahead of BDR contact.
Operates office machines such as computer, printer, paper shredder, typewriter, adding machine, calculator, and copier/facsimile.
Maintains daily time, swiping assigned time card each time in/out of company premises.
Maintains a professional appearance and neat work area at all times.
Other duties may be assigned.