Customer Care Associate (Waimea)

Our Waimea (Kamuela) Parts Center Hawaii (NAPA) store is seeking a reliable retail associate that has the skills to maintain a customer-friendly environment, present a positive and customer-centric image, and ensure products are displayed according to company guidelines.


Maintains general cleanliness standards, both inside and outside of the store, ensuring fixtures are clean and in good repair, floor is clean and free of clutter, windows are clean and free of unnecessary stickers or signage, and parking lot is free of rubbish.

Processes e-Planogram updates in point-of-sale system to ensure information is current and available.

Ensures ePlanogram updates are completed on time and to plan.

Ensures all price labels are updated on a weekly basis and conduct regular price label checks, using the hand-held RF scanner

Reports any issues with price labels back to the Store Leader or Store Co-leader

Ensures all product within the planogram is forward facing and pulled to the front of the shelf (front and faced)

Proactively manages any out of stocks and conduct an ‘out of stock’ scan using hand held RF scanner, daily, ensuring stock is full and on show at all times.

Actively suggest the ‘Know How to Ask’ item to all customers

Merchandises the store to the highest standard, ensuring all displays are clearly priced, full of product, front and faced.

Name badge to be worn at all times.

Reads and acts on all retail communication and associated tasks.

Other duties that may be assigned.

Full time position with Medical, Dental, Vision, and 401K for eligible employees.

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