Sells parts to all customers, over the counter, through the shop, or on the phone. Assist manager
with department operation.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and
Informs customers of companion part requirements and specials, and ensures that the customer is
exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in
line with the estimate.
Provides high level of service to Retail and Wholesale customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies the Wholesale customers when all parts have arrived and when they will be delivered.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not
picked up or required.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so
that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Keeps front and rear counter areas clean and uncluttered.
Cleans computer terminals and printers daily.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Assists in preparing for and performing annual parts inventory.
Assists in annual parts return.
Experience with Customer Service: communicating with customers
Operation and/or Supervisory Experience helpful
Knowledge in auto parts helpful