Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. Works closely with Service Manager to ensure that we are meeting, factory KPI, customer satisfaction, and a cohesive work environment.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Aware that 70% of revenue is generated from Service. Supports both Service along with New and Use cars to support continuous growth.
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all parts department staff
Reviews departmental forecast model.
Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it–yourself public.
Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
Establishes individual parts inventory levels and balances them for maximum turnover.
Ensures that parts inventory turns 8 times per year.
Monitors and adjusts inventory to minimize obsolescence.
Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
Supervises stock order procedures.
Assists in setting and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 60 percent of all orders.
Analyzes sales, expenses, and inventory monthly to maintain profit goals.
Develops and administers an aggressive wholesale parts program to produce profit.
Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
Attends leaders meetings.
Holds monthly department meetings.
Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
Provides technical assistance to parts department coworkers.
Monitors parts department coworkers’ payroll records.
Coordinates a prompt, efficient, and timely flow of paperwork.
Directs shipping and receiving efforts to ensure timely processing.
Monitors daily reports and sales productivity.
Develops and utilizes a lost sales tracking report.
Performs annual parts inventory.
Directs outside parts and counter sales efforts, including a outside sales program to keep in contact with wholesale customers.
Assists in developing sales promotions.
Takes advantage of all manufacturers’ inventory co-op advertising.
Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
Handles customer complaints immediately and according to the dealership’s policies.
Ensures that all dealership purchases are properly accounted for before payment is made.
Assists General Manager and/or Office Manager in the collection of past-due accounts.
Ensures that work area is kept clean.
Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
Understands, keeps abreast of and complies with federal, state, and local regulations that may affect parts sales.
Maintains professional appearance.
Other duties may be assigned.
Full time position with Medical, Dental, Vision, and 401K for eligible employees.